Everyone has different experiences with companies when it comes to dealing with problems and I would like to share mine. Back in 2005, I bought a compact flash Lexar Professional WA 2GB 80x which has now corrupted. I contacted Lexar as this has a lifetime guarantee. Trouble shooting would not fix the problem and less than a week after returning the product, Lexar sent me a new upgraded replacement, a Lexar Professional 4GB 233x .
Some companies try to weazle out of fixing any problems and their after-sales service is poor. For me, this means no repeat business. So whether you are a shop, company or a self-employed photographer, excellent service is key to a thriving business.
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